Frequently
Asked Questions

We have 6 facilities in total.

Fairford – Whelford Industrial Estate, Whelford Lane, Fairford GL7 4DT.

Swindon – Salzgitter Drive, Blunsdon, SN25 4YF.

Cheltenham – 15 Bamfurlong Industrial Estate, Staverton, GL51 6SX

Christchurch – 167 Aviation Park East, Matchams Lane, BH23 6NE.

Bournemouth – 203 Charminster Road, Bournemouth, BH9 9QQ.

Portland – Victoria Business Park, Lerret Road, DT5 1FN.

You rent a storage unit from us for your business or personal items. You can store those items for as little as four weeks and for as long as you need. Our storage units can be reserved in advance to make sure the space required is available exactly when you need it. Our self-storage is flexible, secure and hassle free. We want to make sure you get the best service and value for money.

The safety and security of the items you leave with us is our top priority. In order to protect them we have 24/7 CCTV surveillance and a keypad-controlled security gate. Access to our storage facility is strictly controlled.

Our internal facility in Bournemouth is fob access only.

The price you pay is determined by the size of the space you need. Please go to the individual location pages for prices.

You can store for as long as you want,  from 4 weeks onwards. 

Providing you have supplied us with the correct documentation and the storage is available, you can move in on the same day as you make your enquiry.

Storer must not store (or allow any other person to store) any of the following in the Unit:

• (a) food or perishable goods unless securely packed so they are protected from and do not attract vermin;
• (b) any living creatures;
• (c) combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
• (d) firearms, explosives, weapons or ammunition;
• (e) chemicals, radioactive materials, biological agents; toxic waste, asbestos or other potentially hazardous substances;
• (f) any item that emits fumes, or odours;
• (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
• (h) goods which are environmentally harmful or that are a risk to the property of any person;
• (i) items which are irreplaceable, which may include, currency, jewellery, furs, deeds, paintings, curios, works of art and items of personal sentimental value.

We require just one form of photo ID (passport or driving license) and we also need proof of address (utility bill or bank statement). Payment of the first invoice must be made before you can move your items into the storage container.

Your payments will be made every 4 weeks. We take a credit / debit card and save it on our encrypted system. The system will automatically email through an invoice, take the payment when due and email through a receipt. You can also request to be billed monthly, please speak to a member of your team.

The price you are quoted is for 4 weeks rental cost of the storage container and includes a heavy duty padlock (container storage only), a key and an electric gate fob.

Yes, you do need insurance. We can provide this for you and the payment will be taken alongside your storage fee.

If you have your own insurance, please provide us with a copy stating our address as the place where the goods are situated. We will need either before you are able to move in to a container.

It is essential to ensure that our customers goods are not underinsured as in the event of a partial loss where the customer has undervalued their goods, they will only receive a percentage of the value of their goods.

Please email us at info@boxsafestorage.co.uk for a copy of our insurance matrix.

You can give your notice at any time,  please either log into your BoxSafe account to cancel your subscription or email:

BoxSafe Fairford – fairford@boxsafestorage.co.uk

BoxSafe Christchurch – christchurch@boxsafestorage.co.uk

BoxSafe Swindon – swindon@boxsafestorage.co.uk

BoxSafe Portland – portland@boxsafestorage.co.uk

BoxSafe Cheltenham- cheltenham@boxsafestorage.co.uk 

BoxSafe Bournemouth – bournemouth@boxsafestorage.co.uk

You can contact us at info@boxsafestorage.co.uk

Absolutely. You can add more containers to your rental agreement with us at any time. But, please be aware that there may be a pro-rata payment due to align all payments together but you will receive invoices and receipts to show this.

You will receive an email on the morning of your move in day with all your access information. It will be titled ‘BoxSafe Storage Access Information’

Please leave your key, padlock and fob inside the unit with the door closed.

For our internal facility in Bournemouth please leave your fob inside your unit with the door closed

We do have internal units with power at our Bournemouth facility. These range from 130sft to 800sft.

This units are perfect for small businesses looking for secure space. We also provide access to kitchen and toilet facilities. To find out more click here. 

Yes, we do offer storage for university students.  The closest facility to Bournemouth University is our facility in Charminster, we have units ranging from small lockers and wardrobe size units all the way up to garage size units. This could be summer storage for students or students who are travelling.

Yes. BoxSafe Storage offers affordable self storage units in Christchurch, Bournemouth, Cheltenham, Fairford and Swindon. With flexible rental terms, a range of unit sizes, and 50% off your first 8 weeks on selected rentals, we make it easy to find secure, great-value storage near you.

Yes. BoxSafe Storage provides flexible business storage for companies of all sizes. Whether you need space for stock, tools, equipment, documents or seasonal items, our secure storage units are available on flexible terms with easy access to suit your business.

Can I accept deliveries?

Yes, deliveries can usually be accepted by arrangement at our Bournemouth Facility. If you’re using your storage unit for business, please contact the Bournemouth Team to discuss your delivery requirements.

Can I store stock?

Yes. Many businesses use BoxSafe Storage to securely store stock, inventory and supplies. Our clean, secure storage units provide a convenient solution for online retailers, tradespeople and growing businesses that need extra space without the cost of larger commercial premises.

Yes. BoxSafe Storage is ideal for storing furniture during a house move, renovation or while creating extra space at home. We offer both container storage and indoor self storage, with a range of unit sizes to suit your needs.

How long can I rent a storage unit for?

You can rent a storage unit for as long as you need. We offer flexible storage contracts with no long-term commitment, whether you need storage for a few weeks, several months or longer.

Do you sell boxes?

Yes. We sell a range of quality moving boxes, packing materials and padlocks at our Bournemouth location, making it easy to prepare your belongings for storage or your house move. Please contact us to check availability.

For most 3-4 bedroom homes, we recommend a 160 sq ft storage unit, available as either a drive-up container or an indoor self storage unit. This size is typically suitable for the contents of a three-bedroom house, if packed correctly including furniture, white goods, boxes and garden equipment. If you’re unsure which unit is right for you, our friendly team can help you choose the best option based on what you’re storing.